Terms of Service

Agreement

Acceptance and order of terms

These Terms, our Privacy Policy, orders, quotations, plan descriptions, in-product rules, and any supplemental terms for a particular Service form the agreement between us.

If those documents conflict, the following order applies: a separately signed written agreement; the applicable order or quotation; Service-specific supplemental terms; these Terms; and the Privacy Policy. No document excludes rights that a consumer cannot waive or limit under applicable law.

Services

Scope of Services

“Services” include websites and subdomains operated by KEENLITY, Armoury+ and other software or digital products, APIs, documentation, courses and events, software testing or quality consulting, talent matching or staffing, technical support, and related content and features.

The plan, order, or written agreement in effect when you purchase defines the applicable features, user count, capacity, deliverables, term, and service levels. General website descriptions, examples, roadmaps, and marketing materials do not create a warranty for anything not included in an order or written agreement.

Accounts

Eligibility, accounts, and security

• You must be at least 18 years old and legally capable of entering into this agreement. A person under 18 may use a Service only with prior consent and supervision from a legal representative.
• Registration, contact, company, and billing information must be accurate, complete, and kept current.
• Unless a plan expressly permits shared accounts, each named user must have a separate account and must not lend, sell, transfer, or share credentials with an unauthorized person.
• You must take reasonable measures to protect passwords, authentication methods, devices, and permissions. You are responsible for activity by your account and Authorized Users.
• You must promptly notify KEENLITY of unauthorized access, exposed credentials, or another security incident and cooperate with necessary protective and investigative steps.

An organization account administrator may manage members, permissions, projects, and account data. Unless law or a written agreement provides otherwise, we may rely on an administrator’s instructions for the organization account.

Use

License and restrictions

Subject to your compliance with these Terms and payment of all amounts due, KEENLITY grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right during the agreed term to use a Service only under the purchased plan and for your or your organization’s internal business purposes.

Except where applicable law expressly permits an activity that cannot be contractually restricted, you must not, and must not help anyone else to:

• Copy, modify, translate, rent, sell, resell, distribute, sublicense, publicly provide, or operate a Service for third parties as a service bureau.
• Reverse engineer, decompile, disassemble, discover source code, circumvent technical limits, or use a Service to build a competing product.
• Conduct load testing, vulnerability scanning, security testing, benchmarking, competitive analysis, automated extraction, crawling, or bulk access without our written permission.
• Access an account, project, or data without authorization, or damage, disable, overload, or interfere with a Service, network, or other user.
• Upload malware or content that is infringing, illegal, fraudulent, threatening, defamatory, hateful, exploitative of children, or invasive of privacy.
• Impersonate another person, evade fees or usage limits, or use a Service in violation of export controls, sanctions, privacy, intellectual property, or other applicable law.

You must promptly report suspected infringement, misuse, or a violation of these Terms and provide reasonable assistance in addressing it.

Data

Customer Content and data

You and your licensors retain rights in text, test cases, attachments, code, records, and other data that you submit, upload, or generate (“Customer Content”). You grant KEENLITY and its service providers a non-exclusive, worldwide, royalty-free, limited license to host, copy, transmit, back up, display, and process Customer Content only as needed to provide, maintain, protect, support, and improve the Services or comply with law.

You are solely responsible for the accuracy, quality, legality, rights, and backups of Customer Content. You warrant that you have provided all notices and obtained all rights and consents needed to collect, use, upload, and provide it. Unless a Service expressly supports such data and we agree otherwise in writing, do not upload government identifiers, financial credentials, health data, highly confidential information, or other sensitive data subject to strict legal controls.

We may reject, quarantine, or remove content reasonably suspected of being unlawful, infringing, or harmful when necessary for security, legal compliance, or enforcement of these Terms. You must retain independent backups and exports appropriate for your needs and must not use a Service as the sole repository for any data. Our Privacy Policy and any applicable data processing agreement govern personal data.

Payment

Fees, payment, and refunds

• Unless a quotation, order, or checkout page expressly states otherwise, all fees are denominated in New Taiwan Dollars (NTD). Business tax and other transaction taxes that KEENLITY must collect or remit will be separately stated or included as required by applicable law and the transaction document. You are responsible for withholding, remittance, bank, or other charges arising from your location or payment method, other than taxes based on KEENLITY’s net income.
• You must pay fees by the due date and through an approved method. You authorize us and our payment providers to process transactions, renewals, and legally permitted refunds or recoveries.
• Except as required by applicable law or a written agreement, payments are non-cancelable and non-refundable, and committed terms and quantities cannot be reduced during their term.
• You should submit a billing dispute in writing within 30 days after the invoice or charge date. This period does not limit a consumer right that cannot lawfully be restricted.
• Overdue amounts may accrue interest from the following day at 16% per year or the lower maximum rate permitted by applicable law, plus reasonable collection costs recoverable by law.

We renew a recurring plan automatically only when the purchase flow clearly discloses renewal and obtains any required consent. You must cancel in the manner shown for the plan before the next term begins; cancellation normally takes effect at the end of the current term. We generally give at least 30 days’ notice of a price change, which applies from the next renewal term or the date stated in the notice.

Distance transaction rights for consumers

A person acting as a consumer has all rights provided by Taiwan’s Consumer Protection Act. A consumer in a distance transaction may generally rescind the contract as prescribed by law within seven days after receiving goods or accepting services. The statutory rescission right may be excluded for customized performance, or for digital content supplied without a tangible medium and online services completed upon supply, when we clearly disclose the exclusion and obtain the consumer’s prior consent before performance begins. Mandatory law, the nature of the transaction, and disclosures made at purchase determine the actual right and refund.

Ownership

Intellectual property

Except for Customer Content, KEENLITY or its licensors own the Services and their software, APIs, interfaces, designs, workflows, models, documentation, course materials, media, trademarks, logos, databases, report formats, technology, and derivative works. No intellectual property right transfers to you except the limited right of use expressly granted in these Terms.

If you provide feedback, suggestions, error reports, or improvement ideas, you grant KEENLITY a perpetual, irrevocable, worldwide, transferable, sublicensable, royalty-free right to use and incorporate them without restriction, payment, or attribution. A separate written confidentiality agreement controls where applicable.

Third Parties

Third-party services and alliance benefits

A Service may link to or integrate third-party websites, identity services, payment providers, cloud platforms, analytics, automation tools, or other products. Their providers control those services, and their own terms and privacy policies apply. Except as required by law or a written agreement, KEENLITY is not responsible for a third party’s continued availability, features, data practices, security, or conduct.

Alliance licenses, gifts, or promotions offered with a plan may be subject to quantity, region, term, and third-party eligibility limits. Unless an order expressly identifies one as a purchased core Service, such benefits may be adjusted, replaced, or discontinued because of provider policy, availability, or the partner relationship. We will provide reasonable notice and assistance when practicable but do not guarantee that a third party will continue providing the same benefit.

Confidentiality

Confidentiality

“Confidential Information” means non-public business, technical, product, pricing, customer, or security information that the disclosing party marks as confidential or that a reasonable person would understand to be confidential from its nature and the circumstances. The receiving party may use it only to perform or use the Services and may disclose it only to personnel or professional advisers who need to know it and are bound by duties at least as protective as these Terms.

The receiving party must protect Confidential Information with the same care used for its own information of similar importance and at least reasonable care. These duties do not apply to information that records show was already lawfully known, becomes public without breach, is lawfully received from a third party entitled to disclose it, or is independently developed without using the Confidential Information. If disclosure is legally required, the receiving party may disclose only what is necessary and, where legally permitted, must give advance notice.

Operations

Service operations and changes

We may maintain, update, patch, and adjust features, and may change a Service for security, compliance, performance, or product development. We will provide advance notice when reasonably practicable if a change materially reduces a core feature of a paid Service. Any separate service level agreement controls its stated commitments.

Beta, trial, free, preview, and roadmap features may change or end at any time and may contain errors. A Service may be interrupted by maintenance, networks, third-party providers, security incidents, force majeure, or other events outside our reasonable control. You must maintain business continuity, permission management, exports, and backups appropriate to your risk.

Disclaimer

Disclaimers

To the maximum extent permitted by applicable law, and except for an express warranty in an order or written agreement, the Services are provided “as is” and “as available.” KEENLITY and its licensors disclaim all express, implied, and statutory warranties, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty that a Service will be uninterrupted, error-free, absolutely secure, free from data loss, or that every defect will be corrected.

Testing tools, reports, consulting advice, course materials, talent services, and other Services assist your work and judgment. They do not guarantee discovery of every defect, any revenue or quality outcome, audit or certification results, employment, retention of a candidate, or that a product is ready for release. You remain responsible for professional judgment, validation, compliance review, risk assessment, and final decisions.

This section does not exclude liability that cannot be waived in advance, statutory product or service warranties, or non-waivable consumer rights.

Liability

Limitation of liability

To the maximum extent permitted by applicable law, KEENLITY, its affiliates, directors, officers, employees, agents, partners, and licensors will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages, or for lost profit, revenue, goodwill, opportunity, anticipated savings, data, use, or the cost of substitute services, under contract, tort, statute, or any other theory, even if advised that such loss may occur.

To the maximum extent permitted by applicable law, KEENLITY’s total aggregate liability arising from or related to these Terms or the Services will not exceed the total fees you actually paid to KEENLITY for the directly affected Service during the three consecutive months before the event giving rise to the claim.

These exclusions and caps do not apply to KEENLITY’s intentional conduct or gross negligence, personal injury liability that cannot be limited, or any other liability that mandatory law does not permit us to exclude or limit. Where a limitation is not permitted, it applies only to the greatest extent allowed by law.

Indemnity

Indemnification

To the extent permitted by applicable law, you will defend, indemnify, and hold harmless KEENLITY, its affiliates, personnel, and partners from third-party claims, investigations, and proceedings, including reasonable legal fees and costs recoverable by law, arising from:

• Your use, misuse, or unauthorized use of a Service, including use by an Authorized User or through your account.
• Customer Content that infringes another person’s intellectual property, privacy, data protection, contract, or other rights.
• Your breach of these Terms, applicable law, or an obligation to a third party.

KEENLITY will give reasonably prompt notice and reasonable assistance. You must not settle in a way that admits fault by KEENLITY, imposes an obligation on us, or restricts our rights without our prior written consent. We may participate at our expense and may take control of the defense if you do not defend it properly or a material conflict exists; reasonable costs attributable to you remain your responsibility as permitted by law.

Termination

Suspension and termination

KEENLITY may immediately restrict, suspend, or terminate all or part of a Service if you fail to pay on time, breach these Terms or another agreement, create a security or legal risk, infringe third-party rights, interfere with a Service or another user, or if action is required by law, a court, a regulator, or a third-party provider. When reasonably practicable and without increasing risk, we will give notice and an opportunity to cure.

Unless a separate agreement states otherwise, we may terminate a paid Service for operational reasons on 30 days’ notice and refund prepaid fees proportionately for the period after termination that will not be provided. If termination results from your breach, paid fees are not refundable and all due and committed amounts become immediately payable.

Your right to use the Service ends immediately on termination. Unless law or a written agreement requires a longer period, we may delete or make Customer Content inaccessible 30 days after termination. Payment, intellectual property, confidentiality, disclaimers, liability limits, indemnification, disputes, and provisions that by their nature should survive remain effective.

General

General terms and governing law

Changes to these Terms

We may revise these Terms for changes in law, security, Services, or operations by publishing an updated version and effective date on this page. We generally provide at least 30 days’ notice of a change that materially disadvantages an existing paid user. A change needed for law or an urgent security risk may take effect immediately. Continued use after the effective date means you accept the revised Terms unless law requires separate express consent.

Assignment, force majeure, and severability

You may not assign these Terms or related rights or obligations without KEENLITY’s prior written consent. KEENLITY may assign them to an affiliate or a successor in a merger, reorganization, financing, or transfer of business or assets. We are not liable for delay or failure caused by events beyond reasonable control, including natural disasters, pandemics, war, government action, power failures, telecommunications or cloud provider failures, and widespread cyberattacks. The affected party must still take reasonable steps to reduce the impact.

If a provision is invalid or unenforceable, it will be adjusted to the closest enforceable effect permitted by law, and the remaining provisions remain effective. A failure or delay in exercising a right is not a waiver. Headings are for convenience and do not affect interpretation.

Entire agreement, notice, and language

Subject to the order of terms stated above, the applicable documents are the complete agreement for the Services and replace prior oral or written communications on the same subject. Electronic records, email, and electronic acceptance completed in accordance with law may satisfy writing and consent requirements. We may notify you through the email address on the account, an in-Service message, or a website notice; you must keep contact details current.

These Terms are available in multiple languages. If versions conflict, the Traditional Chinese version controls to the extent permitted by law. This language rule does not restrict rights under mandatory consumer or other law.

Governing law and jurisdiction

The laws of the Republic of China (Taiwan), without its conflict-of-law principles, govern these Terms. The parties will first try in good faith to resolve a dispute. If they cannot, they agree that the Taiwan Shilin District Court will be the court of first instance, subject to Article 47 of Taiwan’s Consumer Protection Act, Article 28(2) of Taiwan’s Code of Civil Procedure, and any other mandatory venue rule. KEENLITY may seek an injunction, provisional relief, or other urgent remedy in any court with jurisdiction to protect intellectual property, Confidential Information, Service security, or against irreparable harm.