Privacy Policy

Scope

Scope

This policy applies when you browse keenlity.com, submit a contact form, register for courses or events, ask about consulting or talent services, communicate with sales or support, receive newsletters or marketing messages, or use and inquire about KEENLITY products and services.

Third-party websites, social platforms, payment providers, login providers, and external tools may have their own privacy policies. Please review those policies and settings when you leave a KEENLITY website or use a third-party service.

Information

Information we collect

Information you provide

• Name, company or organization, job title, email address, phone number, region, and communication preferences.
• Requests, questions, attachments, feedback, survey responses, support messages, and business discussion details.
• Billing, invoice, payment status, contract contact, and delivery information needed for courses, consulting, staffing, or product purchases.
• If you apply for a role or talent service, resume details, portfolio, skills, work history, preferences, and interview notes.

Information collected automatically

• IP address, browser and device type, operating system, language settings, referral URL, pages viewed, interactions, and approximate location.
• Website usage information generated by cookies, pixels, server logs, and analytics tools.
• Login, authentication, diagnostic, and abuse-prevention data needed to maintain account and service security.

Information from other sources

We may receive necessary information from partners, public business sources, event organizers, your organization, third-party platforms, or services you authorize, in order to confirm requests, provide services, update contact details, or complete contractual processes.

Use

How we use information

• Respond to inquiries, provide quotes, schedule meetings, process course registrations, fulfill contracts, and provide customer support.
• Provide, maintain, protect, and improve KEENLITY websites, courses, consulting, talent services, and product experiences.
• Send service notices, event information, course updates, product updates, billing notices, and necessary administrative messages.
• Analyze website and service usage to improve content, workflows, quality, security, and user experience.
• Prevent fraud, abuse, security incidents, and violations of service terms.
• Comply with legal, tax, accounting, corporate governance, dispute resolution, and regulator requirements.
• Conduct marketing, remarketing, audience analysis, and business development where permitted by law or with your consent.

Disclosure

Disclosure and vendors

We do not sell your personal information. We may disclose or process information in these limited circumstances:

• With vendors that support hosting, analytics, email, support, CRM, payment, accounting, contract management, security, and technical operations.
• With partners and instructors that help provide courses, events, consulting, talent matching, or product implementation.
• With your company, school, team administrators, procurement contacts, or billing contacts where authorized or necessary.
• When required for law, court orders, regulators, tax, audits, security incident investigation, or protection of rights.
• With necessary advisors and transaction parties in a merger, reorganization, investment, asset transfer, or similar transaction.

We require service providers that process personal information for us to use reasonable confidentiality and security measures and to process information only for the instructed purpose.

Security

Retention and security

We retain personal information based on the purpose of processing, contractual duties, legal retention periods, dispute needs, and business operations. When information is no longer needed, we delete, anonymize, or restrict access to it.

We use reasonable technical and organizational safeguards, including access controls, permission management, encrypted transport, backups, monitoring, vendor management, and internal data handling rules. No online transmission or storage method is fully secure, so please contact us promptly if you notice a security concern.

Rights

Your rights and choices

Depending on where you live, you may have rights to request access, review, a copy, correction, deletion, restriction, objection, withdrawal of consent, data portability, and opt out of marketing or certain disclosures.

You can contact us by email to exercise your rights. We may need to verify your identity, and we may retain information where permitted or required by law, such as transaction records, tax records, security logs, or information needed for dispute resolution.

Where applicable privacy law applies, we will not discriminate against you for exercising your privacy rights. We may deny or limit a request where permitted by law, such as when the request cannot be verified, is excessive or repetitive, or conflicts with legal, security, tax, accounting, contract, or dispute-resolution obligations.

You may unsubscribe from marketing emails at any time using the instructions in the message. We may still send necessary service, billing, security, or contract notices.

Cookies

Cookies and tracking

We may use cookies, pixels, tags, server logs, and similar technologies to keep the website functional, remember language preferences, analyze traffic, improve content, measure marketing performance, and protect website security.

You can block or delete cookies through your browser settings. Some functions, including language switching, forms, login, or website features, may be affected if cookies are disabled.

Children

Children

KEENLITY websites and services are primarily intended for companies, professionals, and adult learners, and are not directed to children. We do not knowingly request or collect personal information from children under 16. If local law sets a higher age threshold, that threshold applies. Please contact us if you believe a person under 16 has provided information without consent from a parent or legal guardian.

Regional

Regional disclosures

If you are in Taiwan, we process personal information under the Personal Data Protection Act and related rules. You may request inquiry, review, copies, supplementation or correction, cessation of collection, processing or use, and deletion.

If you are in the EEA, UK, or a similar data protection region, our legal bases may include contract performance, legitimate interests, legal obligations, and consent. Information may be transferred to Taiwan or other countries where our service providers operate, and we use appropriate safeguards where required.

If you are in certain U.S. states, you may have rights to know, access, delete, correct, opt out of sale or sharing, opt out of targeted advertising, limit certain sensitive information uses, appeal a denied request, and be free from discrimination for exercising your rights. We do not knowingly sell personal information of minors.

KEENLITY does not currently claim certification under a specific cross-border data privacy framework in this policy. If that changes, we will update this policy or provide a supplemental notice.

Updates

Changes

We may update this policy due to service, legal, or operational changes. If changes are material, we will update the effective date on this page and, where appropriate, provide notice by email or website announcement. Continued use of our websites or services after an update means you understand the updated policy.